Reset Billing

Reset Billing resets the status of transactions from a processed billing back to a pre-processed status. Once a billing has been updated, it cannot be reset. NOTE: Reset Billing allows you to select the starting invoice number you want to reset. All invoices that include that invoice number or higher (that were also part of the process selected) are reset. It is as if you never ran the billing process for those invoices. Once the reset is finished, the billing process can be redone.

1)     Select the process to update from the listbox on the Billing Process segment.

2)     Select Reset Billing from the workflow menu control panel to the right of the segment.

3)     The Reset Billing Process screen displays. Every field on the screen is read-only except for Invoice Number. Enter the number of the first invoice you want to reset. This causes it, and all remaining invoices, to be reset by the system.

3)     Clicking Confirm complete the workflow and sends the selected process to the queue.

NOTE: After the reset, the Reset column on the Billing Process Search Results page displays either "Full" if you ran a Full reset or "Partial" if you reset fewer than all invoices created in a process.