As easy as StaffSuite is to use, there are going to be times when a problem or situation stumps you. All of us at Bond International Software are dedicated to helping you get the most out of your software purchase. Therefore, we have made several avenues of help available:

OnLine Help

OnLine Help allows you to get answers to your questions quickly and efficiently. It is like having a reference manual on your desk. To access it, you need only select StaffSuite from the Home Ribbon (Help group) or click the question mark icon on the Quick Access Toolbar. By using the Table of Contents, Index, and Search features of the Help program, you can easily and effectively find answers to the vast majority of your questions.

For more information on using OnLine Help, click here.

In addition to basic StaffSuite OnLine Help, Query Builder and General Ledger Interface both have their own built-in online help within each application.

Manuals

Electronic versions of all StaffSuite manuals are available in the Client Access area of Bond's website (see below for instructions on accessing the website) or by request. The following manuals are available:

• Getting Started Guide: Designed as an introduction to StaffSuite, it discusses the basics of the program including Requirements, Installation, Interface, and Help.

• Management Planning Workbook: Designed for use with the Management Planning Session, it provides details about each user-defined edit list in StaffSuite.

• Operations Training Guide: Designed for use in the StaffSuite Training Session, it offers a comprehensive look at the features of the Operation area and is presented in scenario format.

• System Administration Training Guide: Similar to the Operations Training Guide, but focusing on the System Administration area.

• PayBill Training Guide: Similar to the Operations Training Guide, but focusing on the Payroll/Billing area.

• WorldLink Training Guide: Designed for use with StaffSuite WorldLink, this comprehensive Guide includes set-up, installation, customization, and workflow advice.

• Query and Reporting Manual: This manual offers a look at the searching and reporting functionality of StaffSuite. Examples and discussions of every pre-defined report in StaffSuite's Operation and System Administration divisions are included.

• PayBill Reporting Manual: Similar to the Query and Reporting Manual, but focusing specifically on all pre-defined PayBill reports in StaffSuite.

• General Ledger Interface Getting Started Guide: Designed for those users who have the General Ledger Module, this guide walks you through the steps required to set up the GL Interface and start using it.

Periodic Documents

Some documents are created periodically depending on need. These include:

• StaffSuite Specifications: This document lists all hardware and software requirements for installing and running StaffSuite.

• Release Notes: This document lists enhancements, upgrades, and fixes in the current version of StaffSuite.

• Year-End Guide: This details the steps necessary to close the year out (printing W2's, updating levy tables, etc.).

• Tax Bulletins: These detail any tax changes made by a taxing authority during the year.

• Tax Digests: These give general information about the taxing procedures and properties of a taxing authority.

• Affordable Care Act Guide: Instructions on using StaffSuite to help you comply with the various requirements of the Affordable Care Act (ACA).

• Eligibility Guide: Short guide on using StaffSuite's eligibility functionality to track benefit programs for your employees.

• Other Guides: Other Guides include information about CareerBuilder, Electronic Invoicing, Forms & Procedures, Lockbox Import, Lists, Mobile, Onboarding, Outlook Add-in, Service Line and more.

Qualified Liaison

Your staffing company has identified a qualified liaison to work with Bond International Software if you need training classes, online training, or technical assistance. Rather than contact Bond directly, please contact your qualified liaison.

Bond-US StaffSuite Web Site

Bond's web site has several hints and tips on using StaffSuite to your greatest advantage. You can access our home page by clicking on the Help menu and selecting Bond US on the Web.

Or...you can simply click here to be taken to Bond US web site.

Training Classes

Classes are held at Bond's Atlanta headquarters on a periodic basis. Trainers will show you tips and techniques to get the most out of the software and will be available to answer your questions. Please have your liaison call Bond (1-800-925-1519) for a list of upcoming training classes.

Online Training

Bond Computer Based Training Sessions are available in the Client Connect area of the Bond-US web site. These sessions are typically 10 – 20 minutes in length and are designed to provide an overview and setup information for very specific pieces of functionality designed to be valuable either for a first time user, an initial roll out of the functionality, or as a refresher on the functionality. Have your liaison call Bond-US for a password to access these training classes.

Bond-US Support

If you need technical assistance with the software, you should follow your internal support procedures which may include having your internal liaison contact Bond. Providing the following information when you have an issue can be very helpful:

• What version of StaffSuite are you running (click on the Help menu and select About StaffSuite)?

• What are you trying to do (be specific)?

• What kind of troubleshooting steps have you tried and what has been the result?

• What is the specific message on the screen (if applicable)?

NOTE: When you get an error message in StaffSuite that contains important information that may be useful in solving your problem, the Copy to Clipboard button allows you to easily copy the text of the entire message to your clipboard so it can be pasted into an email, or other document, and sent to Bond Support.

If you are taking the Getting Started with StaffSuite Tour...

This completes the tour. Thanks for coming along. You are now ready to use StaffSuite. All of us here at Bond are happy to have you on board.