Record Unsuccessful Call allows you to record that you attempted to reach an employee to offer them an assignment or position, but were unable to reach him/her.

It is accessed by selecting Record Assignment Contact or Record Position Contact from the Activity Type droplist on the Employee Ribbon.

NOTE: If you already have an unfinished Unsuccessful Call activity outstanding, the system will warn you that you are entering a possible duplicate. Check the information on the grid presented. If the activity listed is a duplicate of the one being entered, click on the row displaying the activity and click OK. This allows you to edit the existing activity. If the activity listed is not a duplicate, click the Create New button. This allows you to create a new activity.

Recording an Unsuccessful Call

NOTE: The following instructions take you step-by-step through the REQUIRED fields necessary to complete this activity. Since Record Unsuccessful Call uses StaffSuite's generic activity window, other fields, which are not noted here, are accessible. For more information about all the fields on the window, click here.

1. In the How Performed field, use to record how you performed the activity (phone call, email, etc.).

2. In the Result field, use to record the outcome of the activity.

3. Check the Employee name in the Associations area to make sure it is the correct employee (StaffSuite automatically defaults the Employee in currency). If there is no employee listed in the Employee field (or if you want to change the Employee), use to open a Look Up Employee dialog. You want to look up the name of the employee who you were unable to contact.

4. If there is a company in currency, the company name will default into the Company field in the Associations area. If there is no company listed in the Company field (or if you want to change the Company), use to open a Look Up Company dialog. You want to look up the name of the company that is offering the assignment/position.

5. If there is an order in currency, the number will default into the Order field in the Associations area. If there is no number listed in the Order field (or if you want to change the Order), use to see a list of orders (associated with the selected company) and select one.

6. If there is an assignment/position in currency, the number will default into the Assignment/Position field in the Associations area. If there is no number listed in the Assignment/Position field (or if you want to change the Assignment/Position), use to see a list of assignment/positions (associated with the selected order) and select one.

7. The Performed By and Completed Date/Time field automatically default to the current user and the current date and time (but can be changed).

8. Click OK to complete the activity.

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